So many organizations switched to third-party help desk solutions without
really putting in place any performance measures or tracking mechanisms to
really measure how good - or bad - the support is.
Some executives got a big bonus for "thinking out of the box" and coming up
with a cost-cutting initiative to outsource IT help desks. Those same
executives do not want to hear all the complaints of people getting no
results and wasting a lot of time in repetitive phone calls as well as no
solutions to their problems. Even routine problems become time-consuming
nightmares because the third-party support person on the other end doesn't
understand the caller or the caller just doesn't understand them.
Was it a good solution for IT support? You may have saved some money on
technical support costs, but how much executive time are you wasting everyday
because the executive ... (more)
RFIDs are great capabilities in many industries, just understand their
limitations and the technology that can compromise them.
More and more people are getting credit cards with a built-in RFID chip in
them. That little RFID chip (Radio Frequency ID) can transmit your credit
card info out several feet when it is scanned by any reader. Most people
don't know this.
You can tell if your credit card has an RFID in it because most cards will be
marked by one of several symbols: PayWave, PayPass, or BLINK or the symbol
that looks something like this )))) There are some cards that have... (more)
High-Frequency Trading (HFT) and secret algorithms have become the new
competitive strategy in today's global financial industry. The faster traders
can turn around trades, the faster they can get in and out of quick markets
and short time pockets of opportunity.
Having accurate records of when a transaction occurs is critical as to
processing the trade and valuating the transaction.
There are many articles and white papers discussing cloud computing and
shared services. New services that are being touted are things like SaaS
(Software as a Service), PaaS (Platform as a Service),... (more)
"How resilient are the cloud computing solutions being sold today?" This
appears to be a question not asked often enough by those who are immediately
lured by the hyped positives of the concept before there is enough data to
substantiate the claims made by the vendors as well as the documentation of
failures of applications.
One concept that I have preached and that has held true for decades is
"leading-edge organizations do not maintain their position with trailing-edge
technologies." The need to constantly evaluate, assess, select and apply new
technology-driven capabilities i... (more)
If you are a corporate executive contemplating adding some applications in a
cloud computing network, be very aware of the vendors as well as your own
internal system architects and Chief Technology Officers (CTOs) when they
start talking about cost-effective networks, cheaper components and saving
What many network pseudo-experts don't know is that you don't build cheap
networks. There are no "Fire Sales" on quality, especially when it comes to
network infrastructures. Like anything else, you get what you pay for when it
comes to buying the pieces for your network ju... (more)